Canada Life: 1-800-957-9777

Note: If your insurance company is not familiar with DUROLANE, DUROLANE treatment can be classified as Synvisc products.

Call Canada Life and ask these questions about your insurance plan: 

• Is DUROLANE covered under my extended health benefits?

• What percentage am I covered? 

• Is there a deductible on my plan?

• Are there any annual or lifetime limits on my plan?

• How do I submit my claim? 

• What documents are required to submit my claim? 

If DUROLANE is covered as a drug benefit, you will need the following Pseudo-Drug Identification Number (PDIN), or Drug Identification Number (DIN):

Canada (excluding Quebec residents):
PDIN: 96299999 (DUROLANE 3 mL)

Quebec residents:
PDIN: 00964573 (DUROLANE 3 mL)

To Buy DUROLANE:

You can buy DUROLANE from your doctor’s office, or a local pharmacy. 

If DUROLANE is covered as a drug benefit, the pharmacy will need your insurance card, prescription and Pseudo-Drug Identification Number (PDIN), or Drug Identification Number (DIN) to directly bill your insurance company. 

Not covered? Click here

Claimsecure: 1-888-513-4464

Note: If your insurance company is not familiar with DUROLANE, DUROLANE treatment is also called viscosupplementation.

Call Claimsecure and ask these questions about your insurance plan: 

• Is DUROLANE covered under my extended health benefits?

• What percentage am I covered? 

• Is there a deductible on my plan?

• Are there any annual or lifetime limits on my plan?

• How do I submit my claim? 

• What documents are required to submit my claim? 

To Buy DUROLANE:

You can buy DUROLANE from your doctor’s office, or a local pharmacy. 

Not covered? Click here

Desjardins: 1-800-463-7843

Note: If your insurance company is not familiar with DUROLANE, other terms used to describe DUROLANE include viscosupplementation, Synvisc, and hyaluronic acid.

Call Desjardins and ask these questions about your insurance plan: 

• Is DUROLANE covered under my drug benefits?

• What percentage am I covered? 

• Is there a deductible on my plan?

• Are there any annual or lifetime limits on my plan?

• How do I submit my claim? 

• What documents are required to submit my claim? 

If DUROLANE is covered as a drug benefit, you will need the following Pseudo-Drug Identification Number (PDIN), or Drug Identification Number (DIN): 00964573 (DUROLANE 3 mL).

To Buy DUROLANE:

You can buy DUROLANE from your doctor’s office, or a local pharmacy. 

If DUROLANE is covered as a drug benefit, the pharmacy will need your insurance card, prescription and Pseudo-Drug Identification Number (PDIN), or Drug Identification Number (DIN) to directly bill your insurance company. 

Not covered? Click here

Empire Life: 1-800-267-0215

Note: If your insurance company is not familiar with DUROLANE, DUROLANE can be described as viscotherapy, or viscosupplementation therapy.

Call Empire Life and ask these questions about your insurance plan: 

• Is DUROLANE covered under my extended health benefits?

• What percentage am I covered? 

• Is there a deductible on my plan?

• Are there any annual or lifetime limits on my plan?

• How do I submit my claim? 

• What documents are required to submit my claim? 

To Buy DUROLANE:

You can buy DUROLANE from your doctor’s office, or a local pharmacy. 

Not covered? Click here

Equitable Life of Canada: 1-800-265-4556

Note: If your insurance company is not familiar with DUROLANE, DUROLANE treatment is also called viscosupplementation.

Call Equitable Life and ask these questions about your insurance plan: 

• Is DUROLANE covered under my extended health benefits?

• What percentage am I covered? 

• Is there a deductible on my plan?

• Are there any annual or lifetime limits on my plan?

• How do I submit my claim? 

• What documents are required to submit my claim? 

To Buy DUROLANE:

You can buy DUROLANE from your doctor’s office, or a local pharmacy. 

Not covered? Click here

Green Shield Canada: 1-888-711-1119

Note: If your insurance company is not familiar with DUROLANE, DUROLANE treatment is also called viscosupplementation and is classified as a medical device.

Call Green Shield Canada and ask these questions about your insurance plan: 

• Is DUROLANE covered under my extended health benefits?

• What percentage am I covered? 

• Is there a deductible on my plan?

• Are there any annual or lifetime limits on my plan?

• Is an estimate required to confirm coverage? 

If yes, ask what documentation is required and how to submit the estimate.

• How do I submit my claim? 

• What documents are required to submit my claim? 

To Buy DUROLANE:

You can buy DUROLANE from your doctor’s office, or a local pharmacy. 

Not covered? Click here

Industrial Alliance: 1-877-422-6487
email: groupinsurance@ia.ca

Note: If your insurance company is not familiar with DUROLANE, other terms used to describe DUROLANE include viscosupplementation, Synvisc, and hyaluronic acid. 

Call Industrial Alliance and ask these questions about your insurance plan: 

• Is DUROLANE covered as an extended health benefit, or a drug benefit?

If DUROLANE is covered as a drug benefit, ask for the Pseudo-Drug Identification Number (PDIN), or Drug Identification Number (DIN). This number is required when submitting your claim.

• What percentage am I covered?

• Is there a deductible on my plan?

• Are there any annual or lifetime limits on my plan?

• Is an estimate required to confirm coverage? 

If yes, ask what documentation is required and how to submit the estimate.

• How do I submit my claim? 

• What documents are required to submit my claim? 

To Buy DUROLANE:

You can buy DUROLANE from your doctor’s office, or your local pharmacy. 

If DUROLANE is covered as a drug benefit, the pharmacy will need your insurance card, prescription and Pseudo-Drug Identification Number (PDIN), or Drug Identification Number (DIN) to directly bill your insurance company. 

Not covered? Click here

La Capitale: 1-866-227-2772

Note: If your insurance company is not familiar with DUROLANE, DUROLANE treatment is also called viscosupplementation and can be considered an orthopaedic appliance. 

Call La Capital and ask these questions about your insurance plan:

• Is DUROLANE covered as an extended health benefit, or a drug benefit?

• What percentage am I covered? 

• Is there a deductible on my plan?

• Are there any annual or lifetime limits on my plan?

• Is an estimate required to confirm coverage? 

If yes, ask what documentation is required and how to submit the estimate.

• How do I submit my claim? 

• What documents are required to submit my claim? 

If DUROLANE is covered as a drug benefit, you will need the following Pseudo-Drug Identification Number (PDIN), or Drug Identification Number (DIN): 00964573 (DUROLANE 3 mL).

To Buy DUROLANE:

You can buy DUROLANE from your doctor’s office, or your local pharmacy. 

If DUROLANE is covered as a drug benefit, the pharmacy will need your insurance card, prescription and Pseudo-Drug Identification Number (PDIN), or Drug Identification Number (DIN) to directly bill your insurance company. 

Not covered? Click here

Manitoba Blue Cross: 1-888-596-1032

Note: If your insurance company is not familiar with DUROLANE, DUROLANE treatment is also called viscosupplementation and can be classified as a miscellaneous medical benefit.

Call Manitoba Blue Cross and ask these questions about your insurance plan:

• Is DUROLANE covered under my extended health benefits?

• What percentage am I covered? 

• Is there a deductible on my plan?

• Are there any annual or lifetime limits on my plan?

• How do I submit my claim? 

• What documents are required to submit my claim? 

To Buy DUROLANE:

You can buy DUROLANE from your doctor’s office, or your local pharmacy. 

Not covered? Click here

Manulife: 1-800-268-6195

Note: If your insurance company is not familiar with DUROLANE, other terms used to describe DUROLANE include viscosupplementation, or hyaluronic acid. 

Call Manulife and ask these questions about your insurance plan:

• Is DUROLANE covered as an extended health benefit, or a drug benefit?

• What percentage am I covered? 

• Is there a deductible on my plan?

• Are there any annual or lifetime limits on my plan?

• How do I submit my claim? 

• What documents are required to submit my claim? 

If DUROLANE is covered as a drug benefit, you will need one of the following Pseudo-Drug Identification Number (PDIN), or Drug Identification Number (DIN):

DUROLANE 3 mL: PDIN 00964573

To Buy DUROLANE:

You can buy DUROLANE from your doctor’s office, or your local pharmacy. 

If DUROLANE is covered as a drug benefit, the pharmacy will need your insurance card, prescription and Pseudo-Drug Identification Number (PDIN), or Drug Identification Number (DIN) to directly bill your insurance company. 

Not covered? Click here

Medavie Blue Cross Atlantic: 1-800-667-4511
Medavie Blue Cross Ontario: 1-800-355-9133
Medavie Blue Cross Quebec: 1-800-588-1212

Medavie Blue Cross Military: 1-888-261-4033

Note: If your insurance company is not familiar with DUROLANE, other terms used to describe DUROLANE include viscosupplementation, Synvisc, and hyaluronic acid. 

Call Medavie Blue Cross and ask these questions about your insurance plan:

• Is DUROLANE covered under my extended health benefits, or my drug benefits?

• What percentage am I covered? 

• Is there a deductible on my plan?

• Are there any annual or lifetime limits on my plan?

• Is pre-authorization required prior to purchasing the treatment? 

• How do I submit my claim? 

• What documents are required to submit my claim? 

If DUROLANE is covered as a drug benefit, you will need the following Pseudo-Drug Identification Number (PDIN), or Drug Identification Number (DIN) for Atlantic, Ontario and Quebec: 00964573 (DUROLANE 3 mL).

*For Medavie Blue Cross Military:

DUROLANE 3 mL: PDIN 00964573 

To Buy DUROLANE:

You can buy DUROLANE from your doctor’s office, or your local pharmacy. 

If DUROLANE is covered as a drug benefit, the pharmacy will need your insurance card, prescription and Pseudo-Drug Identification Number (PDIN), or Drug Identification Number (DIN) to directly bill your insurance company. 

Not covered? Click here

OTIP/RAEO^® Teachers Insurance Plan: 1-866-783-6847

Note: If your insurance company is not familiar with DUROLANE, other terms used to describe DUROLANE include viscosupplementation, Synvisc, and hyaluronic acid. 

Call OTIP and ask these questions about your insurance plan:

• Is DUROLANE covered under my extended health benefits?

• What percentage am I covered? 

• Is there a deductible on my plan?

• Are there any annual or lifetime limits on my plan?

• How do I submit my claim? 

• What documents are required to submit my claim? 

To Buy DUROLANE:

You can buy DUROLANE from your doctor’s office, or your local pharmacy. 

Not covered? Click here

Pacific Blue Cross: 1-888-275-4672

Note: If your insurance company is not familiar with DUROLANE, DUROLANE treatment is also called a hyaluronic acid injection.

Call Pacific Blue Cross and ask these questions about your insurance plan:

• Is DUROLANE covered under my extended health benefits?

• What percentage am I covered? 

• Is there a deductible on my plan?

• Are there any annual or lifetime limits on my plan?

• How do I submit my claim? 

• What documents are required to submit my claim? 

To Buy DUROLANE:

You can buy DUROLANE from your doctor’s office, or your local pharmacy. 

Not covered? Click here

Saskatchewan Blue Cross: 1-800-667-6853

Note: If your insurance company is not familiar with DUROLANE, DUROLANE treatment can also be identified as a hyaluronic acid injection, or viscosupplements. 

Call Saskatchewan Blue Cross and ask these questions about your insurance plan: 

• Is DUROLANE covered under my extended health benefits?

• What percentage am I covered? 

• Is there a deductible on my plan?

• Are there any annual or lifetime limits on my plan?

• How do I submit my claim? 

• What documents are required to submit my claim? 

To Buy DUROLANE:

You can buy DUROLANE from your doctor’s office, or your local pharmacy. 

Not covered? Click here

SSQ Insurance: 1-866-777-0711

Note: If your insurance company is not familiar with DUROLANE, DUROLANE treatment is also called viscosupplementation and is classified as a medical device.

Call SSQ Insurance and ask these questions about your insurance plan:

• Is DUROLANE covered under my extended health benefits?

• What percentage am I covered? 

• Is there a deductible on my plan?

• Are there any annual or lifetime limits on my plan?

• How do I submit my claim? 

• What documents are required to submit my claim? 

To Buy DUROLANE:

You can buy DUROLANE from your doctor’s office, or your local pharmacy. 

Not covered? Click here

Sun Life Financial: 1-855-301-4786

Note: If your insurance company is not familiar with DUROLANE, DUROLANE treatment is also called synovial fluid replacement.

Call Sun Life Financial and ask these questions about your insurance plan:

• Is DUROLANE covered under my drug benefits?

• What percentage am I covered? 

• Is there a deductible on my plan?

• Are there any annual or lifetime limits on my plan?

• How do I submit my claim? 

• What documents are required to submit my claim? 

If DUROLANE is covered as a drug benefit, you will need one of the following Pseudo-Drug Identification Number (PDIN), or Drug Identification Number (DIN):

Canada (excluding Ontario residents):
PDIN: 96299999 (DUROLANE 3 mL)

Ontario residents:

PDIN: 00990158 (DUROLANE 3 mL)

To Buy DUROLANE:

You can buy DUROLANE from your doctor’s office, or your local pharmacy. 

If DUROLANE is covered as a drug benefit, the pharmacy will need your insurance card, prescription and Pseudo-Drug Identification Number (PDIN), or Drug Identification Number (DIN) to directly bill your insurance company. 

Not covered? Click here

Although your insurance provider is not listed in the dropdown menu, you may still have coverage available. 

Note: If your insurance company is not familiar with DUROLANE, other terms used to describe DUROLANE include viscosupplementation, Synvisc, and hyaluronic acid. 

Call your insurance company and ask these questions about your insurance plan: 

• Is DUROLANE covered under my extended health benefits, or my drug benefits plan?

If DUROLANE is listed as a drug benefit on your plan, ask for the Pseudo-Drug Identification Number (PDIN), or Drug Identification Number (DIN). This will be required when submitting your claim.

• What percentage am I covered? 

• Is there a deductible on my plan?

• Are there any annual or lifetime limits on my plan?

• Is preauthorization required prior to purchase?

If yes, what documentation is needed to submit an estimate for review?

• How do I submit my claim? 

• What documents are required to submit my claim?

To Buy DUROLANE:

You can buy DUROLANE from your doctor’s office, or your local pharmacy. 

If DUROLANE is covered as a drug benefit, the pharmacy will need your insurance card, Pseudo-Drug Identification Number (PDIN), or Drug Identification Number (DIN) to directly bill your insurance company. 

Not covered? Click here

1. Call your insurance company to verify that DUROLANE is not a covered benefit.
2. Determine if the decision to exclude coverage on your plan was made by your employer, or your insurance company. 
3. If the decision to exclude coverage was made by your employer, explain to your HR manager that your physician has prescribed you this osteoarthritis treatment. Request that they contact your insurance company to include DUROLANE on your plan on an exception basis.
4. If the decision to exclude coverage was made by your insurance company, you can appeal the exclusion by having your physician write a letter stating why you need the treatment. If denied, inform your HR manager. Contact your insurance company’s ombudsman to file a complaint and request a reversal of decision.